Broadcast, Streaming, and Video Troubleshooting

Here are a few tips to make your virtual events experience in Connect Space a great one. We provide tips for using video and streaming for your OS and browser.

Finding the backstage for your broadcast

Inside of an event, there is a navigation menu on the left (or top on mobile) that can have a number of buttons. If you're part of a broadcast, there will be a meetings button that you can click on. Join the meeting that you will be presenting from (usually this will have the same or similar name as the session you are presenting at).


Alternatively, you can also go to Schedule on the left navigation bar, click the Livestream button for the session you are presenting at, and click Watch Livestream. At the top right of the Livestream, there will be a Join Backstage button if you have permission to present at it.

Get familiar with the general settings

Tip: Completely close out of Zoom before entering backstage to prevent interference if you are on a Windows device. 

When you first enter backstage, you'll be placed into a "lobby". This will allow you to get comfortable with your audio & video settings before actually join.

You can choose to turn on/off your camera and microphone, as well as share your screen. These options can all be toggled on by using the buttons at the bottom of the screen.

To toggle on your camera, click the button with the video camera icon. When the background is white, your camera is turned on.

To toggle on your microphone, click the button with the microphone icon. When the background is white, your camera is turned on.

The Audio & Video Settings button has a gear icon and will allow you choose which hardware you'd like to use for your microphone, speaker, and camera. 

Lastly, there is a chat button at the bottom right of the screen that will open and close a window to message other participants in. Chat functionality includes the ability to send links, attach files, react with emojis, and communicate while experiencing microphone or connectivity issues.

Once you are ready to join the meeting, press the Enter Now button above the top right area of the video screen.

Now that you are participating backstage, there will be a few additional buttons at the bottom of your screen. 

To share your screen, click the middle icon with a monitor and a window will pop-up asking you which kind of screen share you'd like to enable. Sharing your screen is best done while using the Google Chrome browser. There are 3 options to choose from: Entire Screen, Window, or Chrome Tab. If you'd like to share audio from a Chrome Tab, be sure to check the "Share Audio" box at the bottom left of the pop-up window.

Screen Share Tip: You may have to enable a computer setting on Mac to allow Chrome to share your screen. To do so, you can head over to System Preferences > Security & Privacy > Privacy > Screen Recording and allow Chrome by checking it off on the right-hand side. Then restart the browser after making that change.

Leaving the Meeting

To leave the meeting, simply click the pink "x" button. It will take you to a screen where you can choose to return to a list of all of your meetings or re-join the current meeting if you left by mistake.

Camera Permissions in Connect Space Livestream

Chrome Browser

If you receive the following alert, it may be a result of not giving Chrome permission to use your microphone and/or camera. You can verify those permissions are Allowed by clicking the camera button on the right hand side of the URL/address bar (as in screenshot 2) or the lock button to the left of the URL/address bar (as in screenshot 3).

[Permission Screenshot 1]

Unable to access video and microphone at this time. Enable microphone and video access.

[Permission Screenshot 2]

Screen Shot 2021-04-14 at 12.09.46 PM-1

[Permission Screenshot 3]

Screen Shot 2022-03-07 at 12.28.42 PM

Windows 10

After clicking on the above link, scroll down to the "Check your Settings" section and follow the instructions to give yours apps permission to use your camera. Clicking the "Allow access to the camera on this device" button will also quickly change these settings.

If you are still having issues, try clicking this Pre-call Test and press Run Test to verify everything is working correctly and diagnose any problems.


Your Connect Space virtual experience will be enjoyed most if you use Chrome, Edge, Safari or Firefox as your browser. Don't have them? Simply search for the desired browser in your search engine (Google, Bing, etc) and download it onto your device! Note: Windows v9, v7 and older are not supported in the Connect Space platform!

Enabling Camera Settings in Different Browsers

Chrome Browser Link

Safari Browser Link

Edge Browser Link

Firefox Browser Link


Screensharing on Mac

Common Questions

Why is my camera not showing?.   See the browser section above, the problem is likely your settings. 

Why am I getting an error when I see the chat window?.  This is likely due to privacy settings on your device, or possibly your firewall.

My Windows PC can't access the Connect Space video feed.  Sometimes open Zoom sessions can cause interference when accessing the Connect Space video feed. Please be sure to close any open, ended Zoom sessions.

Why can't I unmute my microphone?. While in Connect Space video, if you switch between audio sources (i.e. device mic to headphones) you may need to refresh your page to reset your audio feed.


Click Here For Additional Tips For Speakers