Customizing Your Registration Form with Questions

This guide will walk you through building your form, from simple text fields to dynamic questions that appear only when needed.

Getting Started: Organizing Your Form with Sections

Before you add questions, it's best to create sections to group them. Think of sections as chapters in a book—they make your form clean, organized, and much less intimidating for attendees to fill out.

To Create a Section:

1. Click the "Add Section" button.

2. Give it a clear, descriptive name (e.g., "Dietary & Accessibility Needs," "Session Preferences," "Travel Information").

3. Click the Manage Sections button in the upper right area, then drag and drop your sections to put them in a logical order. Click Save to confirm your changes.

Choosing the Right Question Type 📝

We offer a variety of question types to help you get the exact information you need.

• Single Line Text:

  • Best for: Collecting brief information like job titles, company names, or a "How did you hear about us?" response.

• Text Box (Paragraph):

  • Best for: Open-ended questions that require more detail, like asking for special requests or feedback.

• Single Select and Multi-Select Dropdown List:

  • Best for: When you have a long, predefined list of options (like a list of all 50 states). You can allow one or multiple selections.

• Multiple Choice (Radio Buttons):

  • Best for: Single-choice questions where all options are visible at once, like "T-shirt Size" or a simple "Yes/No."

• Checkboxes:

  • Best for: "Select all that apply" questions. Perfect for letting attendees choose multiple interests, sessions, or meal options.

• File Upload:

  • Best for: When you need attendees to provide a document, like a professional certification, a speaker headshot, or a signed form.
    
    

Conditional Logic: Questions that Appear Based on Answers

Tired of cluttered forms? Use conditional questions to create a clean experience where attendees only see questions that are relevant to them.

How it works: A question will only appear if an attendee gives a specific answer to a previous question.

Classic Example:

1. Question 1: "Do you have any dietary restrictions?" (Multiple Choice: Yes / No)

2. Question 2: "Please describe your dietary restrictions." (Long Answer)

You can set a condition so that Question 2 only appears if the attendee selects "Yes" for Question 1.

Visibility by Ticket Type: Asking the Right People the Right Questions

You can show or hide any question based on the ticket an attendee has selected. This is incredibly powerful for personalizing the registration flow.

• How to set it up: Edit any question, go to the "Visibility" settings, and select which ticket holders should see it.

• Example: Create a question "What is the title of your presentation?" and set it to be visible only to attendees who have selected the "Speaker" ticket.

Fine-Tuning Your Questions

Every question has a few key settings to help you get the best results.

• Required vs. Optional: Mark a question as required to ensure you get the essential information you need. Use this sparingly—too many required questions can lead to people abandoning the form.

• Help Text: Add a short sentence below the question to provide extra context or an example. This helps eliminate confusion and ensures you get better quality answers.

Best Practices for a Great Form

• Keep it Short & Sweet: Only ask for information you truly need to run your event. Every extra question is a reason for someone to not complete the registration.

• Use Clear Language: Avoid internal jargon. Make your questions simple and easy to understand.

• Preview, Preview, Preview: Before you go live, use the preview function to experience the form exactly as an attendee would. Test your conditional logic to make sure it works as expected.

Troubleshooting & FAQs

Why isn't one of my questions showing up?

• Check Ticket Visibility: Verify that the question is set to be visible for the Ticket type and/or Participant Type you're testing with.