Here are solutions to some basic issues your ecosystem members may run into.
Password too short
This is a straightforward issue, during account creation users must select a sufficient password. Use the following fix:
- Password must be at least 8 characters
Email already taken
If a user sees the error message that the email they’ve entered is already taken, that means, well, the email is already in the ecosystem database. If you’ve invited users yourself they may not understand, or have forgotten, that they don’t have to create an account. Use the following fixes for this issue:
- Check email for a confirmation email.
- Reset Password
Phone number is invalid
Phone numbers used for Accounts must be valid (so your users can’t select 222-222-2222, unless that happens to be their phone number).
Account not confirmed
This is one of the most crucial elements of the creation process. Accounts must be confirmed within 3 days, forgetting to confirm the account will lead to further confusion and frustration because, since they’ve already created their account at this point, users won’t understand why they aren’t able to access it. Make sure your users check their inbox for the confirmation email. Go through the following steps to fix this issue.
- Check Inbox
- Check Spam/Junk
- If not in email, resend confirmation
- Enter email address
- Click Resend confirmation instructions
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